Quick help in case of service: With the WAGNER remote service, you get fast and reliable support for a smooth operation of your coating system - without the service engineer having to be on site.
The WAGNER remote service provides you with reliable support in the shortest possible time. Without any travel or set-up times.
Thanks to direct fault diagnosis and rectification, we ensure your system availability and productivity.
Our qualified service experts provide smooth communication in every service case.
Choose between two different contact options:
With WAGNER teleservice, an expert from the service team can access your system directly via remote maintenance.
More about teleserviceThe live audio and video transmission in the WAGNER service app puts you in direct contact with one of our experts.
More about the service appCall us on +49 (0) 7544 - 505 1999
More about WAGNER teleservice
Our team in Markdorf can assist you in German and English.
The WAGNER teleservice is available during our business hours. You can reach the service hotline on working days from 8:00 am to 5:00 pm. If you need help outside of business hours, please contact us.
You should have the project number of your coating system. In addition, a remote maintenance module must be installed in your system, as this is the only way the service employee can access your control system. Further information can be found in the WAGNER teleservice flyer. You are also welcome to contact our service team directly.
If there are problems with the control of your coating system, our experts can access your system remotely. In this way, faults can be quickly identified and rectified.
A call to our service hotline +49 (0) 7544 505 1999 is free of charge for our customers. Remote maintenance via the teleservice is subject to a charge. The exact costs must be determined on a case-by-case basis. For further information, please contact our service staff.
With the help of live audio and video transmission directly from your coating system, you can describe your problem even better. The service employee can provide you with effective support in the shortest possible time without having to be on site. Simply download our free WAGNER service app.
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You can download the WAGNER service app free of charge from the Apple or Google App Store.
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If you need support for your system, contact the relevant HelpDesk by telephone and enter the session ID that is displayed in the app.
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The HelpDesk employee can view the video transmission with your session ID and can support you directly.
Call us on +49 (0) 7544 - 505 1999
More about the WAGNER service app with video transmission
The app can be downloaded from both the Google Playstore and the App Store. If you are unable to use the app on a mobile device, you can also access the app via your internet browser.
You need a mobile device (smartphone or tablet) with a stable network connection at your coating system (WLAN or mobile). If you are in a noisy environment, use headphones if necessary.
The app's user interface is available in German and English. If you communicate with one of our service employees via the app, the conversation can be translated into almost any language using the automatic translation function. If you are not sure whether the service app is available at your location, please contact your local service team.
Yes, data security is guaranteed at all times. Thanks to secure connections in accordance with the General Data Protection Regulation (GDPR), your data is treated confidentially. Only the service employee who is processing your case has access to your data. The data can also be deleted at your request.
From beginners to professionals: WAGNER offers a wide range of training courses - in person, online or as a hybrid event.
Discover the certified WAGNER partners and distributors and find the right contact for you.
Benefit from our digital services for your WAGNER coating system: Choose the right package for you.
You can count on us! Our contacts will support you with all questions relating to your individual application.
