Remote Service

Quick help in case of service: With the WAGNER remote service, you get fast and reliable support for a smooth operation of your coating system - without the service engineer having to be on site.

Quick and effective support

The WAGNER remote service provides you with reliable support in the shortest possible time. Without any travel or set-up times.

Increasing productivity

Thanks to direct fault diagnosis and rectification, we ensure your system availability and productivity.

Short lines of communication

Our qualified service experts provide smooth communication in every service case.

Do you need quick remote support?

Choose between two different contact options:

Teleservice

With WAGNER teleservice, an expert from the service team can access your system directly via remote maintenance.

More about teleservice

WAGNER teleservice: Support via remote maintenance

At a glance

The WAGNER remote maintenance module can be directly connected to controls with an Ethernet interface. For controls with an MPI interface, a connection is possible using an MPI Ethernet adapter (see the flyer for more information).
Support with the commissioning of your system
Support during ongoing operations
Support with the operation of your system
Support with fault diagnosis and rectification

How to get in touch

Call us on +84 (0) 908 676 911

FAQ - Your questions, our answers

More about WAGNER teleservice

Our team in Vietnam can assist you in Vietnamese and English.

The WAGNER teleservice is available during Vietnam working hours. You can reach the service hotline on working days from (GMT+7), from 8:00 AM to 5:00 PM. If you need help outside of business hours, please contact us.

You should have the project number of your coating system. In addition, a remote maintenance module must be installed in your system, as this is the only way the service employee can access your control system. Further information can be found in the WAGNER teleservice flyer. You are also welcome to contact our service team directly.

If there are problems with the control of your coating system, our experts can access your system remotely. In this way, faults can be quickly identified and rectified.

A call to our service hotline +84 (0) 908 676 911 is free of charge for our customers. Remote maintenance via the teleservice is subject to a charge. The exact costs must be determined on a case-by-case basis. For further information, please contact our service staff.