Contact

    • Remote Service

    Quick help in case of service: With the WAGNER remote service, you get fast and reliable support for a smooth operation of your coating system - without the service engineer having to be on site. 

    Schnelle und effektive Unterstützung

    Quick and effective support

    The WAGNER remote service provides you with reliable support in the shortest possible time. Without any travel or set-up times.

    Increasing productivity

    Increasing productivity

    Thanks to direct fault diagnosis and rectification, we ensure your system availability and productivity.

    Short lines of communication

    Short lines of communication

    Our qualified service experts provide smooth communication in every service case.

    Do you need quick remote support?

    Choose between two different contact options:

    Teleservice

    With WAGNER teleservice, an expert from the service team can access your system directly via remote maintenance.

    More about teleservice

    Service app

    The live audio and video transmission in the WAGNER service app puts you in direct contact with one of our experts.

    More about the service app

    WAGNER teleservice: Support via remote maintenance

    Tele-Service

    At a glance

    • The WAGNER remote maintenance module can be directly connected to controls with an Ethernet interface. For controls with an MPI interface, a connection is possible using an MPI Ethernet adapter (see the flyer for more information).
    • Support with the commissioning of your system
    • Support during ongoing operations
    • Support with the operation of your system
    • Support with fault diagnosis and rectification
    • In combination with the WAGNER service app and / or COATIFY, you can benefit from further advantages.

    How to get in touch

    Call us on +84 (0) 908 676 911 

    Further information material

    Would you like to find out more about teleservice?

    Download flyer

    FAQ - Your questions, our answers

    More about WAGNER teleservice 

    Our team in Markdorf can assist you in German and English.

    The WAGNER teleservice is available during our business hours. You can reach the service hotline on working days from 8:00 am to 5:00 pm. If you need help outside of business hours, please contact us.

    You should have the project number of your coating system. In addition, a remote maintenance module must be installed in your system, as this is the only way the service employee can access your control system. Further information can be found in the WAGNER teleservice flyer. You are also welcome to contact our service team directly.

    If there are problems with the control of your coating system, our experts can access your system remotely. In this way, faults can be quickly identified and rectified.

    A call to our service hotline +84 (0) 908 676 911 is free of charge for our customers. Remote maintenance via the teleservice is subject to a charge. The exact costs must be determined on a case-by-case basis. For further information, please contact our service staff.

    WAGNER service app with video transmission

    With the help of live audio and video transmission directly from your coating system, you can describe your problem even better. The service employee can provide you with effective support in the shortest possible time without having to be on site. Simply download our free WAGNER service app. 

    Smartphone Service App
    Smartphone Service App

    1
    __________________

    You can download the WAGNER service app free of charge from the Apple or Google App Store.

    Apple Store EN grau
    Apple Store EN grau
    Google Play EN grau neu
    Google Play EN grau neu

    2
    __________________

    If you need support for your system, contact the relevant HelpDesk by telephone and enter the session ID that is displayed in the app.

    3
    ________________

    The HelpDesk employee can view the video transmission with your session ID and can support you directly.

    This is how you can reach us

    Call us on +49 (0) 7544 - 505 1999 

    Further information material

    Would you like to find out more about the service app?

    Download flyer

    FAQ - Your questions, our answers

    More about the WAGNER service app with video transmission

    The app can be downloaded from both the Google Playstore and the App Store. If you are unable to use the app on a mobile device, you can also access the app via your internet browser.

    You need a mobile device (smartphone or tablet) with a stable network connection at your coating system (WLAN or mobile). If you are in a noisy environment, use headphones if necessary.

    • Live transmission with camera and microphone
    • Voice and chat translation
    • Exchange of images and documents
    • Recording of images and videos
    • Automatic documentation of the session
    • Scheduling a session for a specific time

    The app's user interface is available in German and English. If you communicate with one of our service employees via the app, the conversation can be translated into almost any language using the automatic translation function. If you are not sure whether the service app is available at your location, please contact your local service team.

    Yes, data security is guaranteed at all times. Thanks to secure connections in accordance with the General Data Protection Regulation (GDPR), your data is treated confidentially. Only the service employee who is processing your case has access to your data. The data can also be deleted at your request.

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    Digitale Service-Pakete

    Digital service packages

    Benefit from our digital services for your WAGNER coating system: Choose the right package for you.

    Download brochure
    Service portfolio

    Service portfolio

    You can count on us! Our contacts will support you with all questions relating to your individual application.

    Download flyer